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We hope you will love your new pyjamas. If you’re not totally satisfied, you can return your pyjamas to us within 14 calendar days of receipt and in perfect saleable condition.

Exchanges

If you’d like to exchange your pyjama for a different size or style, please return the pyjamas to us with a note detailing what you would like to exchange them for.

The pyjamas must be sent back within 14 days and in perfect condition – unworn, in saleable condition with their original packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.
We are happy to send out exchanges free of charge in the UK, just let us know what you would like. For international exchanges we unfortunately have to charge postage.

Returns Address : The Girl Element, Bramley Tree Barn, Manor Lane, West Hendred, Oxfordshire, OX12 8RX.

Once we have received and checked your return, we will process your exchange. Please allow 5 days from receiving your return to dispatching your new pyjamas.

Refunds

If you would like a refund, please email us at hello@thegirlelement.co.uk.

You should list your name, order number, what you would like to return, and the reason for your return. You do not need to wait for a reply from us before returning.

Please post your pyjamas back to us within 14 days including your name, order number and reason inside the package.

Returns that are damaged, soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to you and/or a refund refused.

If approved, your refund will be credited to the account originally used to purchase the items. Please allow a week from us receiving the parcel before your refund is complete.

Our return address is: The Girl Element, Bramley Tree Barn, Manor Lane, West Hendred, Oxfordshire, OX12 8RX.

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